Quality Warranty

Greenough warrants its products to the purchaser against Manufacturing defects in material or workmanship for a period as specified under the enclosed Product Warranty Matrix:

"Warranty Period" will begin at the date of original Product purchase form either Greenough, or an authorized  Greenough Distributor/Dealer.  Greenough will repair or replace product covered under this warranty with components of Greenough's election or discretion. Advances in technology my lead to “better or advanced” products being selected for replacement.

This Warranty is further conditioned on the purchaser contacting Greenough during the warranty period between normal business hours to review issue and initiate the Return Material Authorization (RMA) process. This must be done prior to the return of any defective product. Only Greenoughmanufactured products may be returned through the Greenough RMA process. No defective products,  Greenough or otherwise, will be returned to purchaser.

The Greenough RMA form must be legible and completed in detail prior to approval for return. The Greenough Warranty is further conditioned and will only apply to Greenough products that are properly installed. This includes wiring and connection to proper approved components and product working environments. This Warranty is void and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, or that is improperly installed and implemented. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions; improper installation using components that are not approved or are not Greenough manufactured products.

Installation and usage of Greenough products should only be completed in association and complete knowledge of all necessary and related codes, standards and instructions of installation. It is the responsibility of the purchaser to obtain all necessary approvals and to understand the product’s intended use and all relevant instructions, recommendations, and guidelines for the proper installation and use of any Greenough product and related “manufactured products,” used in conjunction with. The accuracy and completeness of any of any statements, technical information and recommendations in any form of product literature or instructions are not guaranteed, are not part of this Warranty, and does not in any way constitute a warranty. The purchaser for suitability of installation and full implementation must determine potential applications and installations independently.

Warranty Compensation will be based on “usage factors and time in use” and “Technology Value,” and will be pro-rated based on this and information collected via the RMA process.

What is not covered under this Limited Warranty is defects of any kind caused or created by improper installation of any kind; damaged caused during shipping to purchaser or beyond; “acts of Nature or God.”  Greenough will not cover additional labor costs or Warranty such labor associated with replacement product. This Warranty document represents the only express or implied Warranty – no other Warranties exist.